TERMS OF SERVICE

Welcome to Swifty Transportation . These Terms of Service ("Terms") govern your access to and use of the non-emergency medical transportation (“NEMT”) services provided by Swifty Transportation, a California-based company serving Sacramento and surrounding areas ("we", "us", or "our").

Please read these Terms carefully before using our services. By booking a ride, using our website, or otherwise engaging our services, you agree to these Terms.

1. Services Provided

Swifty Transportation offers non-emergency medical transportation (NEMT) to eligible clients for medical appointments, outpatient procedures, dialysis, physical therapy, hospital discharges, and other related services as permitted by law.

Our services include:

* Door-to-door transportation

* Wheelchair-accessible vehicles

* Curb-to-curb transportation

* Ambulatory transportation

2. Service Area

We operate primarily in Sacramento, California and extend services to surrounding counties and cities within a reasonable distance. Service availability in outlying areas is subject to scheduling and vehicle availability.

3. Eligibility

You must be:

* At least 18 years old or have a legal guardian or caregiver book on your behalf.

* Medically stable and cleared for non-emergency transport.

* Able to provide accurate pick-up/drop-off details and health requirements.

We reserve the right to deny service to individuals who pose a risk to themselves, our drivers, or others.

4. Scheduling & Cancellations

* Appointments must be scheduled at least 72 hours in advance , though we accommodate same-day requests when possible.

* Cancellations must be made at least 24 hours prior to the scheduled pick-up time.

* Late cancellations or no-shows may incur a cancellation fee of up to 100% of the trip cost.

5. Fees & Payments

* Clients may be responsible for service fees unless covered by insurance, Medicaid, a healthcare provider, or other approved third parties.

* All fees are due at the time of service unless otherwise agreed.

* We accept [insert payment methods, e.g., cash, major credit/debit cards, insurance billing].

Swifty Transportation reserves the right to change rates at any time, with or without notice, except for pre-booked or contracted services.

6. Insurance & Liability

Swifty Transportation carries commercial liability insurance in accordance with California law.

However:

* We are not liable for delays caused by traffic, weather, road conditions, or events beyond our control.

* We are not responsible for the deterioration of any medical condition during or after transport unless caused by our gross negligence or misconduct.

* Passengers are responsible for their personal belongings.

7. Passenger Conduct

For the safety and comfort of all clients and drivers:

* No smoking, alcohol, or illegal substances are allowed in our vehicles.

* Abusive, threatening, or violent behavior will result in immediate termination of service and may be reported to authorities.

* Seatbelts must be worn at all times.

8. Wait Times & Delays

Drivers will wait up to 15 minutes past the scheduled pick-up time. After that, the trip may be marked as a no-show, and a fee may apply.

In the event of driver delay, clients will be notified via phone or text message.

9. Medical Disclaimer

Swifty Transportation does not provide medical care or emergency services. In the event of a medical emergency, call 911 immediately .

10. Privacy Policy

We value your privacy. All client data is handled in compliance with HIPAA and other applicable privacy regulations. For more information, see our [Privacy Policy] .

11. Modifications to Terms

We may update these Terms at any time. Continued use of our services after changes constitutes acceptance of the updated Terms.

12. Governing Law

These Terms are governed by the laws of the State of California . Any disputes arising from these Terms shall be resolved in the appropriate courts of Sacramento County .

13. Contact Us

For questions about these Terms or our services, contact:

Swifty Transportation