PRIVACY POLICY

Swifty Transportation (“we”, “us”, or “our”) is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our non-emergency medical transportation (NEMT) services in Sacramento, CA and surrounding areas.

By using our services, visiting our website, or providing personal information to us, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information:

a. Identifying Information

Full name

Date of birth

Home address

Phone number

Email address

b. Health Information (Protected Health Information – PHI)

Mobility status or special assistance needs

Appointment details (date, time, facility)

Medical conditions relevant to transportation

Insurance or Medicaid information

c. Payment Information

Credit/debit card details (processed via secure third-party systems)

Billing address

Payment history

d. Technical Information (if using our website or app)

IP address

Device/browser type

Geolocation (if enabled)

Cookies and usage data

2. How We Use Your Information

We use your information to:

Schedule and provide safe, appropriate transportation

Communicate with you about appointments or changes

Verify eligibility for services

Bill and receive payments

Comply with legal and regulatory requirements

Improve our services and operations

Protect against fraud or misuse of services

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. Sharing of Information

We may share your information with:

Healthcare providers or facilities for coordination of care

Insurance companies, Medicaid, or other payors for billing purposes

Drivers or staff, only as needed to perform the service safely and appropriately

Third-party vendors who support our operations (e.g., dispatch software, payment processors), under strict confidentiality agreements

Law enforcement or legal entities, when required by law, court order, or to protect our rights and property

4. Data Storage and Protection

We take the security of your personal information seriously. We use:

Encrypted databases and secure servers

Access controls and authentication

HIPAA-compliant data handling practices

Staff training on data privacy and security

Despite our best efforts, no system is 100% secure, and we cannot guarantee the absolute security of your data. In the event of a breach, we will notify affected individuals and relevant authorities in accordance with applicable laws.

5. Your Rights

Depending on your location and applicable law, you may have the right to:

Access or request a copy of your personal information

Request corrections to inaccurate data

Request deletion of your data (subject to legal and operational needs)

Limit or object to certain uses of your data

File a complaint with the relevant privacy authority

To exercise these rights, contact us at [Insert Contact Email/Phone].

6. Data Retention

We retain your information only as long as necessary to:

Provide services to you

Comply with legal or contractual obligations

Resolve disputes

Maintain records for billing, audits, or insurance purposes

Typically, medical and transportation records are retained for a minimum of 7 years, in accordance with California and federal regulations.

7. Children’s Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children without consent from a parent or legal guardian.

8. Third-Party Links

Our website may contain links to third-party sites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies independently.

9. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on our website with a new effective date. Continued use of our services after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact:

Swifty Transportation

Sacramento, CA

Phone: +9168828282
Email: [email protected]

Website: https://swiftytransportation.com